At SR Technicool, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or contact us.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
Name and surname
Email address
Phone number
Physical address (for delivery or installation)
Billing and order information
Any information submitted through contact forms, quote requests, or enquiries
We may also automatically collect certain technical information such as:
IP address
Browser type and device information
Pages visited and interaction data
2. How We Use Your Information
We use your information to:
Process and fulfil orders
Arrange deliveries or installations
Respond to enquiries or support requests
Communicate important information about your order or services
Improve website functionality and user experience
Comply with legal or regulatory obligations
We do not sell or rent your personal information to third parties.
3. Sharing of Information
We may share your information only when necessary, including with:
Payment gateways and banks to process transactions
Courier and logistics partners for delivery
Installation technicians where applicable
Service providers who assist with website hosting or email communication
All third parties are required to handle your data securely and in accordance with applicable privacy laws.
4. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to:
Improve website performance
Understand how visitors use our site
Remember user preferences
You can disable cookies through your browser settings, although this may affect site functionality.
5. Data Security
We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, or disclosure.
While we strive to protect your data, no method of transmission over the internet is completely secure.
6. Your Rights
In terms of the Protection of Personal Information Act (POPIA), you have the right to:
Request access to your personal information
Request correction or deletion of your data
Object to the processing of your information
Withdraw consent where applicable
Requests can be made by contacting us using the details below.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
9. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Email: sales@srtechnicool.co.za